Cabell Establishes Help Desk to Assist Virtual School Families

Cabell County Schools has established a help desk specifically for those students and parents who have chosen the 100% Virtual Learning Model option. 
 
The help desk is designed to answer questions about curriculum delivery platforms, devices, passwords and other concerns that may arise as both parents and staff adapt to a new way of learning.
 
“We understand that some members of our school community are frustrated and we want to help alleviate that frustration,” say Ryan Saxe, Superintendent of Cabell County Schools. “We’re establishing the help desk to assist schools and provide parents and students with a timely response to their questions. My main message is not to worry as we embrace new ways of doing things. This week is an introductory week and we will do whatever it takes to ensure no student falls behind during this historic time. We’ve got this!”
 
Beginning Thursday, September 10, to reach the help desk, simply call (304) 528-5192. Hours for the help desk this week are Thursday and Friday from 8:00 AM to 4:00 PM. Next week, the help desk will be open for calls Monday through Friday from 8:00 AM to 5:00 PM.
 
More information on the Virtual School, as well as other Learning Model options, can be found on the disttrict’s website, www.cabellschools.com. Simply look for the “Connected Classroom” link under the “Students and Families” header. 
 
You can also visit the Virtual School page directly at https://www.cabellschools.com/VirtualSchool.aspx
 

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