P-EBT Cards Not Arrived?

DHHR began issuing P-EBT to eligible households on their current Mountain State EBT card on May 23, 2020. This was the first wave of distributions in the state as these were the households known to DHHR’s benefit system. Some households did not receive all of their allocated benefits at that time and additional allocations will be made on the Mountain State EBT card or through a new P-EBT card.
 
This occurred if DHHR was unable to successfully match all children to a household in their data system. In that case, you may have received partial benefits in the first wave. Your additional allocations will come either on your original Mountain State EBT card or in a new, separate P-EBT card.

If your child had a SNAP, TANF, or Medicaid case, the P-EBT benefit card was mailed to the address and guardian on file with the public or private school your child attends. Again, this was only for children who had access to free/reduced price meals through the National School Lunch Program.
 
P-EBT benefits that were issued to one guardian cannot be issued or transferred to another guardian. DHHR has advised if your child’s benefits were issued to a different guardian besides yourself, the card will not be reissued due to custody disputes.
 
If you have not received your P-EBT by June 30, 2020, please use the following link to submit a claims resolution form.  https://www.emergencymealsurvey.com/wv

This form will be available June 30 – July 17, 2020.
 
This form is not an application for benefits, but will allow a formal ticket to be created for your individual case if you have still not received full benefits by that time.
 
If  households do not have internet access counties may complete the form on behalf of the household.  The form requires an electronic signature – do not type in your name if you are completing on behalf of a household.  You must type in the name of applicant.
 
It may be helpful to also share on this information on your social media – if you elect to share it on your social media we suggest using the following language.  
 
If you have not received your P-EBT by June 30, 2020, please use this link www.emergencymealsurvey.com/wv to submit a claims resolution form.

This form will be available June 30 – July 17, 2020.
This form is not an application for benefits, but will allow a formal ticket to be created for your individual case if you have still not received full benefits by that time.
 
If you have additional questions or need more information regarding P-EBT please visit  https://wvde.us/covid19/wv-pebt/#update